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STORE POLICY

Customer Care

Welcome to the Customer Care section of Birovo, your premier online store for men's clothing and fashion-forward apparel. At Birovo Bilas, we prioritize our customers and aim to deliver top-notch service and support throughout your shopping journey. We understand that a seamless and satisfying shopping experience is essential, and our dedicated team is here to assist you in any way possible. Below, you'll find valuable information and resources to address your inquiries and ensure a delightful shopping experience:

1. Order Tracking:
Once your order is placed, easily track its status using our order tracking feature available within your Birovo account. Rest assured, we'll also keep you informed through email updates on the progress of your purchase.

 

2. Shipping and Delivery:
Timely delivery of your orders is of utmost importance to us. You can find detailed information about our shipping options, estimated delivery times, and any potential shipping delays in our Shipping and Delivery section.

 

3. Returns and Exchanges:
Your satisfaction is our priority, and we want you to love your purchases. If you encounter any issues, our Returns and Exchanges policy will guide you through the process, making it simple and hassle-free.

 

4. Sizing and Fit:
We understand how vital it is to get the right fit when shopping for clothing online. To help you find the perfect fit, we provide comprehensive size charts for each product category. If you require further assistance, our Customer Care team is here to help you make the right choice.

5. Product Quality:
We take great pride in offering high-quality products from trusted suppliers. However, if you encounter any defects or quality concerns, please notify our Customer Care team immediately, and we will resolve the issue promptly.

 

6. Feedback and Suggestions:
We value your input and strive to continuously improve our products and services. If you have any feedback, suggestions, or comments, we encourage you to share them with us. Your feedback helps us better serve you and enhances our overall shopping experience.

At Birovo, we are dedicated to providing you with a seamless and enjoyable shopping experience. Our Customer Care team is here to assist you with any inquiries or concerns you may have. We look forward to serving you and ensuring your experience with Birovo is exceptional. Happy shopping!

Privacy & Safety

At Birovo, we are committed to safeguarding your privacy and ensuring a secure shopping environment. This Privacy and Safety section outlines our practices and measures to protect your personal information and ensure a safe online experience. Please read this section carefully to understand how we handle your data and maintain a secure platform for your transactions.

1. Data Protection and Privacy:
We value your trust and take your privacy seriously. When you shop with Birovo, we collect certain personal information necessary to process your orders and provide a seamless shopping experience. Rest assured that we handle your data in compliance with applicable privacy laws and regulations. For more details, please review our Privacy Policy, which explains the types of information we collect, how we use it, and your rights regarding your data.

 

2. Secure Transactions:
Protecting your payment information is a top priority at Birovo. We employ industry-standard Secure Socket Layer (SSL) encryption technology to secure your online transactions. SSL encrypts sensitive data, such as credit card numbers, during transmission, making it extremely difficult for unauthorized parties to access your information.

 

3. Secure Payment Gateways:
We partner with reputable payment gateway providers to ensure secure payment processing. At no point does Birovo store your credit card or payment information on our servers. All payment processing is handled securely through our trusted payment partners.

 

4. Account Security:
When you create an account with Birovo, we recommend setting a strong and unique password. Your account password is encrypted and stored securely. It is essential to keep your login credentials confidential and not share them with anyone else. In case of any suspicious account activity, please notify us immediately.

 

5. Protection Against Fraud:
We employ various measures to detect and prevent fraudulent activities on our platform. These measures include advanced fraud detection tools and manual reviews when necessary. While we strive to protect your purchases from fraud, we also encourage you to verify the authenticity of our emails and communication to avoid falling victim to phishing attempts.

 

6. Child Privacy:
Birovo does not knowingly collect personal information from individuals under the age of 16. If we discover that we have inadvertently collected information from a child under 16, we will take immediate steps to delete the data. If you are a parent or guardian and believe that your child has provided us with their information, please contact us promptly.

 

7. External Links:
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any external sites you visit.

 

Wholesale Inquiries

We welcome wholesalers and retailers who are interested in partnering with us to offer our high-quality products to their customers. At Birovo, we value strong business relationships and are committed to providing exceptional service to our wholesale partners. If you are interested in becoming a wholesale partner with Birovo, please read the following information and guidelines:

 

1. Wholesale Inquiry Process:
To initiate a wholesale inquiry, please contact us through the following channels:
- Email: checkin@birovobilas.com
- Phone: 67579820722
- Wholesale Inquiry Form: [Insert link to the online wholesale inquiry form, if available]

 

2. Information Required:
When reaching out for wholesale inquiries, please provide the following details:
- Company Name and Business Registration Number (if applicable)
- Contact Person's Name and Title
- Email Address and Phone Number
- Website (if available)
- Nature of Business (e.g., retailer, boutique, online store, etc.)
- Estimated Order Quantity

 

3. Wholesale Pricing and Terms:
Upon receiving your inquiry, our Wholesale team will review your information and contact you to discuss wholesale pricing, available products, and terms of partnership. As a wholesale partner, you can benefit from competitive pricing and attractive bulk order discounts.

 

4. Product Catalog and Inventory:
We will provide you with our comprehensive product catalog, showcasing our latest men's clothing collections and popular items. The catalog will include detailed product descriptions, images, and available sizes.

 

5. Drop Shipping Option:
As a drop shipping clothing store, we offer the convenience of drop shipping for our wholesale partners. This means you can take advantage of our efficient order fulfillment process, and we will ship directly to your customers on your behalf.

 

6. Quality Assurance:
At Birovo, we pride ourselves on offering premium quality men's clothing. All our products undergo strict quality control measures to ensure they meet the highest standards before reaching our customers and wholesale partners.

 

7. Minimum Order Quantity (MOQ):
We typically have a minimum order quantity requirement for wholesale orders. The MOQ will vary depending on the product and availability. Our Wholesale team will provide you with specific details based on your inquiry.

 

8. Payment and Shipping:
We accept secure payment methods for wholesale orders. Our team will provide you with payment instructions and shipping details to ensure a smooth and efficient ordering process.

 

9. Customer Support:
As a valued wholesale partner, you will have access to dedicated customer support to assist you with any inquiries, order tracking, or product-related questions.

 

At Birovo, we look forward to building strong and mutually beneficial partnerships with wholesalers and retailers. Our team is here to support your business and ensure a seamless wholesale ordering experience. We appreciate your interest in becoming a wholesale partner with Birovo and can't wait to collaborate with you to bring our premium men's clothing to your customers.

Payment Methods

Payment Methods

• PAYPAL
• Credit / Debit Cards

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